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Warranty

This page outlines the warranty terms applicable to NAUTOS products, including coverage, timeframes, limitations, exclusions, procedures for requesting support, and legal provisions.

COVERAGE

NAUTOS products are warranted worldwide by Nautos Indústria Metalúrgica Ltda., provided that they are maintained and used within the parameters established in the NAUTOS Catalog or in any other official NAUTOS document.

This warranty covers defects in materials or workmanship from the date of purchase for the applicable warranty period, as detailed on the NAUTOS website:
http://www.nautos.com.br/warranty/.

TYPES OF WARRANTY

Standard Warranty: Covers exclusively the use of products manufactured by Nautos Ind. Met. Ltda. for recreational or sporting purposes. Nautos Ind. Met. Ltda. undertakes, at its sole discretion, to replace the product or carry out the necessary repairs.

LIMITED WARRANTY

The Limited Warranty applies to products sold for use on vessels intended for commercial purposes, including charter, freight transportation, sporting events involving vessels over 7 meters in length, professional use, or any other use that is NOT RECREATIONAL.

This category also includes vessels engaged in transoceanic crossings or long-distance voyages.

In the case of transoceanic crossings or long-distance voyages, if the owner consults Nautos Ind. Met. Ltda. in advance, Nautos will perform, free of charge, an assessment of the suitability of the installed equipment for the intended use. If approved, a DOCUMENTED WARRANTY EXCEPTION will be issued, establishing specific warranty periods.

Under the LIMITED WARRANTY, Nautos Ind. Met. Ltda. reserves the right to inspect the equipment and verify its conditions of use prior to approving any replacement or repair.

WARRANTOR

In Brazil, products sold through distributors are warranted by Nautos Ind. Met. Ltda.

In Europe, the warranty for products manufactured by NAUTOS is provided by HOLT MARINE.

In the United States, Canada, and Central America, the warranty is provided by NAUTOS USA.

For all other regions, customers must contact the place where the product was purchased. The seller will be responsible for receiving the product and forwarding it to Nautos Ind. Met. Ltda. in Brazil.

Replacement may be carried out either at the place of purchase or directly by Nautos Ind. Met. Ltda.

NON-TRANSFERABLE NAUTOS WARRANTY

Nautos Ind. Met. Ltda. provides warranty coverage exclusively to the original purchaser of the product. Under no circumstances shall this warranty be transferred or extended to third parties.

WARRANTY PERIOD

The NAUTOS Warranty covers defects in materials or workmanship for a period of five (5) years from the date the product is delivered to the customer.

Warranty periods may vary depending on the product category, as summarized below:

  • SAIL FURLERS: The NAUTOS Warranty for furlers is valid for seven (7) years. This warranty does not cover swaged terminals unless the swaging process was performed by authorized personnel;
  • CODE ZERO: The warranty period for these products is two (2) years;
  • ELECTRIC WINCHES: Electric winches, motors, relays, and control switches are covered by a two (2) year warranty;
  • SPECIAL PRODUCTS: Special products such as pedestals, rudder bearings, steering deflectors, and other custom-built products are covered by a two (2) year warranty, except where different terms have been specifically documented and agreed upon in another document;
  • TERMINALS AND TURNBUCKLES: Norseman Terminals and Turnbuckles are covered by a four (4) year warranty. Swage Terminals and Turnbuckles are covered by a four (4) year warranty only when installation has been performed by authorized personnel. In such cases, the customer must provide proof of payment for the installation service carried out by authorized personnel. For safety purposes, NAUTOS Terminals and Turnbuckles must be maintained in accordance with the Maintenance Schedule;
  • HYDRAULIC CYLINDERS AND VALVES: These products are covered by a one (1) year warranty or as otherwise specified in the case of One-Off products;
  • NAUTOS SAFETY PRODUCTS: These products are covered by a one (1) year warranty;
  • PRODUCTS BRANDED NAUTOS BUT NOT MANUFACTURED BY NAUTOS IND. MET. LTDA.: These products are supplied with labels specifying the applicable operating conditions and warranties established by their respective manufacturers.

LIMITED WARRANTY PERIOD

The Limited Warranty against defects in materials and workmanship is valid for one (1) year, except where otherwise established through documented exceptions.

SITUATIONS NOT COVERED BY THE WARRANTY

The warranty does not cover damages, defects, or expenses resulting from any of the following situations:

  • Defects resulting from misuse;
  • Defects caused by improper installation;
  • Incorrect product sizing or selection;
  • Failure to comply with the recommendations contained in the Maintenance Schedule;
  • Use of NAUTOS products for any purpose other than recreational and sporting sailing applications.

WARNING: NAUTOS PRODUCTS ARE DESIGNED EXCLUSIVELY FOR USE ON RECREATIONAL AND SPORT SAILING VESSELS. UNDER NO CIRCUMSTANCES SHALL NAUTOS PRODUCTS DESIGNED FOR SAILING APPLICATIONS BE USED FOR OTHER PURPOSES, PARTICULARLY FOR LIFTING OR SUSPENDING PERSONS.

SITUATIONS IN WHICH THE WARRANTY BECOMES VOID

In addition to the situations not covered by the warranty, the warranty shall become void if any of the following conditions occur:

  • Defects in materials or finish occurring during transportation;
  • Defects or finish-related issues reported after the applicable warranty period has expired;
  • Defects reported more than 60 days after the occurrence;
  • Products altered or modified outside the original factory specifications;
  • Minor surface deterioration, including discoloration or staining;
  • Use of the product beyond the limits established in manuals, catalogs, or technical specifications;
  • Normal wear and tear or surface deterioration resulting from use or exposure to environmental conditions;
  • Failure by the customer to comply with the requirements established in the Maintenance Schedule, NAUTOS Catalog, or product manuals.

PRODUCTS AND COMPONENTS NOT COVERED

The following items are not covered by a specific warranty, regardless of the other conditions described in this document:

  • Winch pawls and springs;
  • Winch handles;
  • Washers and spacers;
  • Ball bearings and roller bearings;
  • Winch grips.

AFTER VERIFYING THE APPLICABLE COVERAGE, WARRANTY PERIODS, AND RESTRICTIONS, THE CUSTOMER MUST FOLLOW THE PROCEDURE BELOW TO REQUEST A WARRANTY EVALUATION.

WARRANTY SUPPORT

In the event of a warranty claim, the customer must contact a NAUTOS representative or visit www.nautos.com.br for contact information.

To request product replacement or warranty service, the customer must report the problem and ensure that NAUTOS receives the claim in writing, within the applicable warranty period, together with the customer's full address and personal contact information.

NAUTOS may request the purchase invoice or other proof of purchase, as well as answers to specific questions intended to assist with the technical diagnosis.

Nautos Ind. Met. Ltda., and only Nautos Ind. Met. Ltda., shall inspect the product and determine whether replacement or repair is applicable. The customer will be informed of any applicable costs.

LIMITATIONS AND LEGAL PROVISIONS

This warranty constitutes the owner's sole and exclusive remedy in connection with the product.

This warranty and the conditions set forth herein supersede any other express or verbal, written, or implied warranty conditions.

No NAUTOS agent or unauthorized employee of Nautos Ind. Met. Ltda. is permitted to modify, extend, or amend this warranty.

Nautos Ind. Met. Ltda. does not authorize any person or entity to assume any additional obligation or liability on its behalf in connection with its products.

CONSUMER PROTECTION LAWS

The NAUTOS Warranty provides the customer with specific rights and is supplementary to any rights already granted under the applicable laws of the customer's country, province, or state.

Nautos Ind. Met. Ltda. does not waive, limit, or terminate such rights in cases involving out-of-court settlements or agreements.

GOVERNING LAW AND JURISDICTION

This warranty shall be governed by the laws of Brazil, regardless of the country or territory in which the product was sold.

Any legal action initiated by the customer, or arising out of or relating to this Limited Warranty or any implied warranty, shall be subject exclusively to the jurisdiction of the courts of the District of Caxias do Sul, State of Rio Grande do Sul, Brazil.